You know when you chat with an AI chatbot, get exactly the information you needed, and still feel like something …
Experience: The New Competitive Advantage
For a long time, experience took a back seat when it came to competitive advantage. Many brands competed on what …
Main Character Spaces: learn how to create a personalized space
Have you ever walked into a space and felt like everything in it had been designed just for you? From …
Magic Room vs. Magic Floor: Concepts and Differences
Imagine walking into a space and, within seconds, watching the walls and floors transform into images, stories, and possibilities. That’s …
8 books to understand the importance of customer experience
In any field and at any stage of life, book recommendations are always welcome. But they can be even more …
The New Customer Journey: How Can You Reinvent the Consumer Shopping Experience?
The customer journey has been shifting since the start of the pandemic, and over the past few months retailers have …
KitKat Chocolatory Flagship
The first KitKat Chocolatory flagship in Latin America At the invitation of Nestlé, we delivered a success story through the …
