
With COVID-19 spreading across Brazil in recent weeks, the impact on retail has been forcing companies across many industries to adapt to the new way of consuming. From multinationals to small businesses, everyone needs to keep up with shifts in consumer behavior in order to push back against the crisis and soften its effects on their business.

Deliver value to your customers
In times of crisis, a strong brand is a strategic differentiator and builds consumer trust. If you want to survive the post-crisis period, building brand equity for your business becomes even more strategic in the current context. That’s why working on your branding right now can be the gateway to customers who didn’t use your service before.
First, you need to understand how consumer habits are changing through data mapping, which will yield insights for creating promotions, increasing inventory of a product, launching campaigns, and other activations. For example, sensors installed in the physical store capture customer movement and show which section has the highest concentration of people, or how long someone stood in front of a shelf in a given category. This is the data that feeds back into your business’s marketing strategies.
The main goal now is to think about how to make people’s lives easier and how your brand can contribute in a natural way. In other words, it’s about seeing opportunities in the middle of the crisis and putting your brand’s mission into practice. It’s important to view these strategies as the beginning of a long-term relationship.
How major brands have changed the way they operate
The quarantine in the state of São Paulo takes effect this Tuesday (the 24th), making the outlook even more promising for app-based delivery services. Anticipating the situation, McDonald’s, Burger King and other fast food chains changed the way they operate by expanding their delivery infrastructure.

Burger King, meanwhile, posted on its official Instagram profile that it has consolidated its delivery presence, now with Uber Eats, Rappi and iFood.
Another important example is Ambev, which converted its production line to make hand sanitizer gel, to be donated to public hospitals in São Paulo, Rio de Janeiro and Brasília, the cities with the most coronavirus cases so far.

Overview: Impact on retail in Brazil and worldwide
As mentioned above, the COVID-19 pandemic has been impacting retail through shifts in consumer behavior. Overall, online sales have increased across several product categories. Meanwhile, brick-and-mortar retailers that remain open are adopting new contactless delivery formats.
A study by Google Retail AIT shows retail data from January to March 2020 and what people have been searching for online. Searches for entertainment, personal care and cleaning products saw the biggest increases last week.
These behavioral trends were analyzed in countries where the pandemic has already reached more critical stages, making it possible to predict scenarios retail may face in Brazil.
Focus on prevention
Among retail categories, Personal Care and Cleaning stand out the most, with searches averaging 30% higher. The growing demand is tied to products such as hand sanitizer and face masks.


Food Retail
Food retail saw an acceleration in searches for non-perishable categories, driven by stockpiling behavior. There is also strong demand for recipes people can make on their own.

A study by Nielsen points to higher demand for the following foods:
Powdered milk +84%
Grains +37%
Canned meat +31%
Rice +25%
Life in quarantine
Searches for entertainment, food and personal care are gaining relevance as people cope with forced isolation.

Fashion retail
Since they are not essential categories, fashion, furniture and travel goods saw the steepest declines.

With all these changes, what can we expect in a post-crisis scenario? Understanding the current moment and riding the wave of the crisis, truly grasping consumer needs and how their behavior is changing, both online and in physical stores, are fundamental to follow, not only in these times of change but from here on out, for the health of your business.
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