5 Brazilian stores innovating the in-store experience Comments Off on 5 Brazilian stores innovating the in-store experience 299

Loja física com tecnologia interativa e holograma para experiência do consumidor no varejo

Brazilian stores are going through a transformation. Some say physical stores are dying, but in reality, they are breaking free from sameness. Today, consumers don’t leave home just to buy a product they could get with a single click. They are looking for experiences, connection, and reasons to be physically present with a brand.

Brands that still treat their stores merely as inventory spaces, packed with products on display and traditional purchasing processes, are losing ground. The secret of today’s retail lies in the combination of technology, design, and human connection.

With that in mind, we’ve rounded up 5 Brazilian stores from different segments that are reinventing the physical experience and creating new ways to connect with consumers. These examples show how innovation can turn the point of sale into a strategic differentiator for retail.

1. Amaro: a new store experience

Amaro revolutionized the logic of physical inventory by introducing the Guide Shop concept. Instead of focusing on product volume and clothing racks, its stores work as dynamic showrooms where consumers can touch the pieces, try on styles, and find the perfect fit with the help of style consultants.

Purchases are made digitally through kiosks or QR codes, while products are shipped directly from a distribution center to the customer’s home.

This strategy reduces the need for in-store storage, eliminates steps from the traditional shopping journey, and allows the brand to test new collections more quickly.

2. Nestlé: technology to transform the point of sale 

In a project for Nestlé, the goal was to turn the consumer’s relationship with the products into an entertainment experience.

At the Chocotour Nestlé tourist attraction, Alice Wonders developed interactive digital experiences, custom self-service kiosks, and augmented reality filters.

In traditional retail, innovation also reached the point of sale with screens and holographic displays installed on store shelves. The technology helps capture consumers’ attention right at the moment of purchase decision. Click here to learn more about the project! 

3. Riachuelo: technology to streamline the journey

At its store in the heart of São Paulo, Riachuelo shows how technology can solve some of consumers’ biggest pain points inside a department store.

One of the major highlights is the smart fitting rooms. When customers step into the booth, interactive screens recognize the selected items through smart tags using RFID technology.

If customers need a different size or want to find an accessory to complete the look, they can request the item directly on the screen without leaving the fitting room.

The experience also features self-checkout stations and themed spaces with interactive elements, showing how technology can act as an enabler of the shopping journey.

4. Vans: when technology becomes invisible

For Vans, Alice Wonders’ approach was to show that technology applied to the point of sale can work as an “invisible finish,” enhancing the environment without stealing the spotlight from the product.

In the interactive showroom developed for the brand, screens and digital touchpoints were integrated into the fixtures and retail architecture.

Consumers can browse the full catalog, learn the story behind the sneaker models, and discover more about the collections in a seamless and intuitive way.

The experience combines Vans’ urban, authentic aesthetic with digital features that expand interaction inside the store. Click here to see the full case study!

5. O Boticário: immersive experiences in retail

O Boticário has also been exploring new possibilities to turn its stores into experiential spaces.

One of the highlights is the Immersive Tunnel at the O Boticário LAB flagship, a high-tech environment that envelops consumers with visual stimuli and lighting that responds to movement.

The brand also uses White Box technology, a realistic holography solution applied to the point of sale to bring campaigns to life and turn fragrance discovery into a three-dimensional experience.

The result is a more immersive, modern, and social media-shareable shopping journey. Click here to check out the details of this project!

What do these stores teach us about the future of retail?

These examples show that Brazilian stores don’t need to compete with digital. Quite the opposite: when technology, design, and strategy work together, the physical space can become a true destination for consumers.

The best experiences don’t use technology just to grab attention. They solve problems, streamline the journey, build connection, and make interactions with the brand more relevant.

It’s this combination that makes it possible to turn traditional stores into spaces that attract, engage, and convert.

More than selling products, these experiences show that the future of brick-and-mortar retail lies in the ability to create environments that offer something consumers can’t find on a screen.

Alice Wonders’ role in transforming retail 

If the market’s biggest success stories teach one clear lesson, it’s this: the future of physical retail belongs to brands that know how to connect the best of the physical and digital worlds.

Alice Wonders brings together design, technology, and architecture to create interactive experiences that turn points of sale into destinations.

More than simply adding screens or tech features to a store, our goal is to use technology as a strategic tool to make every interaction more relevant.

Brazilian stores are changing — and brands that understand this transformation will have new opportunities to build connection, generate value, and transform the customer experience.

Want to reinvent the physical experience at your point of sale? Click here to schedule a conversation with our team! 

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The End of Traditional Window Displays? How Technology Is Redefining the Retail Storefront Comments Off on The End of Traditional Window Displays? How Technology Is Redefining the Retail Storefront 384

Vitrine tecnológica da Gucci com instalação interativa e iluminação verde em espaço urbano

What were the last three store windows you saw? Maybe you can’t remember, and that’s okay, because it’s only natural. The market has been shifting toward a new reality, one in which the windows that truly grab attention are no longer the ones that simply display a product. 

A shopper who is used to walking around with their face glued to their phone screen isn’t going to put it away to pay attention to a window featuring nothing but a mannequin wearing a new piece of clothing. Consumers have changed. They’re hyperconnected and crave dynamism. If your storefront has looked the same for a decade, it has become “invisible scenery.”

Traditional window displays aren’t necessarily dying, but the static model, the one focused solely on passively showcasing products, is living on borrowed time. That’s why, in today’s post, we’ll look at the reasons traditional window displays are dying out and the technologies emerging to take their place. 

Why are traditional window displays losing ground?

Today’s consumers are looking for more than transactions. After all, shopping has never been as easy as it is today. These consumers want products that create an emotional connection and memorable experiences. 

Competing with the convenience and personalization of e-commerce requires physical spaces to offer “something extra” from the very first touchpoint. And that first touchpoint, the one that grabs shoppers’ attention and holds their gaze, is precisely the storefront.

In a world where people want to shop with a sense of fun and personal connection, static, traditional window displays no longer bring to the point of sale the most valuable resource consumers have today: their attention.

Within this context, we can talk more about the concept of Retailtainment (retail as entertainment). Click here to check out the post we wrote on this topic. It reminds us that a store needs to invite shoppers in without saying a word.

Static glass, mannequins, and posters no longer tell dynamic stories. Fortunately, technology has brought solutions that directly enhance the customer experience and help build storefronts that invite people not just to buy a product, but to live an experience. 

Technologies redefining window displays at the point of sale

Among the many solutions technology has brought to this space, we’ve selected some of the key innovations to inspire you to put new window display ideas into practice for your business. Take a look: 

Digital windows and dynamic LED panels

The era of paper posters and static decals that take days to replace and generate waste is behind us. With digital windows and high-definition LED panels, your storefront takes on a life of its own, enabling seamless transitions from still images to motion content that captures attention instantly. 

Beyond their irresistible aesthetic appeal, this technology offers unprecedented strategic agility: you can update entire campaigns, launch flash sales, or adjust your visual messaging based on the weather and time of day with just a few clicks. It’s the perfect blend of sustainability, lower printing costs, and highly dynamic brand positioning.

Interactive elements and gamification

Imagine turning the sidewalk in front of your store into an entertainment stage where passersby stop being mere spectators and become the stars of the show. By integrating motion sensors, touchscreens, or experiences that connect the window directly to the customer’s smartphone, the storefront begins to respond to people’s movements and choices. 

Whether through a quick game that unlocks an exclusive discount coupon or an interactive catalog that lets people “flip through” the new collection without even stepping inside, gamification breaks down the cold barrier of the glass. This interactive connection drives deep engagement, sparks curiosity, and creates an irresistible invitation for customers to take the next step and walk through your door.

Projections and holographic displays

For brands that want to stand out in the urban landscape and imprint their identity on consumers’ minds, projection mapping and holographic displays are the ultimate tools. By creating a striking sense of depth and projecting three-dimensional effects that seem to float in midair, this technology pushes past the physical limits of the window and delivers the coveted “wow factor.” 

Products can be deconstructed in midair, microscopic details take on monumental proportions, and visual narratives gain an air of futuristic magic. This high-impact visual experience not only interrupts the hurried flow of pedestrians, but also becomes a powerful driver of earned media, encouraging people to film, photograph, and share your window on social media.

Data capture

Anyone who thinks storefront technology is just eye candy is mistaken; above all, it’s a powerful business intelligence tool. Through smart sensors installed in the window, your brand can measure, with scientific precision, data that used to be invisible, such as: 

  • How many people walk past the store;
  • How many of them actually stop to look (attraction rate);
  • How long they stay engaged;
  • The demographic profile of that audience. 

Turning your storefront into an analytics data collection point lets you test the performance of different visual campaigns in real time, optimize inventory, and understand consumer behavior before shoppers even decide to step into the physical store.

Want to take your store to the next level of in-person experience?

At Alice Wonders, we transform traditional points of sale into true interactive ecosystems. We combine advanced technology, strategic design, and data intelligence to create memorable experiences that attract, engage, and convert.  

Don’t let your brand become invisible in consumers’ everyday lives. Click here to see our case studies or talk to one of our specialists and discover how to create the ideal smart window displays for your business.

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Beyond the Product: The Power of the Custom Shop in Retail Comments Off on Beyond the Product: The Power of the Custom Shop in Retail 267

Fachada da loja New Balance com conceito de Custom Shop, oferecendo uma experiência de personalização e inovação no varejo físico.

You know when you buy a product and the salesperson gives you the chance to personalize it on the spot? Whether it’s adding rhinestones to your flip-flops, putting the sticker you want on your phone case, or getting your T-shirt printed right then and there? Well, that kind of activation is the gateway to a much deeper, more strategic concept: the Custom Shop.  

For a long time, the term was tied to the music world and referred to a special division dedicated to building made-to-order, highly personalized, premium-quality products. Today, the Custom Shop is one of the hottest concepts in retail, referring to a physical space (or an integrated service) where customers stop being mere passive buyers and become co-creators of the product, modifying it in real time according to their taste, needs, and identity.

The desire for exclusivity has moved beyond niche markets and taken over mass retail, whether in fashion, beauty, tech, or home decor. After all, who wouldn’t want a product at home that, every time they look at it, reminds them they helped create it? 

Today’s consumers don’t just want to buy a product; they want to take part in its development and own something that truly reflects who they are. In brick-and-mortar retail, the Custom Shop becomes a space for co-creation. That’s why today we’re taking a deep dive into this concept and how to put it into practice. 

The new landscape of brick-and-mortar retail 

First and foremost, we need to understand that physical retail is no longer just a place for inventory and transactions—when it comes to that, we already have e-commerce, which plays that role very well. The physical space has become a hub for experience and relationships.

Amid so many standardized offerings online, the physical store wins the game when it offers what a screen can’t deliver: touch, live craftsmanship, and ultra-personalized service.

Today, what brings consumers into the store is no longer the product or even its quality, but the entire experience they’ll have there—one that makes the product they buy a mere detail compared to everything they experienced. 

On top of that, there’s a special kind of magic in being able to create something. In a society where everything looks so alike, letting customers unleash their creativity to personalize a product to their taste is a hugely important differentiator. 

Of course, the idea of bringing consumers into the physical space can seem like a daunting task. However, there are technologies and solutions that are more accessible than we imagine and that are helping the Custom Shop become one of the most widespread concepts in retail. 

Technologies and solutions: how does the Custom Shop work in practice?

Many different initiatives fall under the Custom Shop umbrella. Today, we’ve selected three of the most versatile ones, which can be applied across a variety of segments. Check them out: 

Co-creation spaces 

Here, we’re talking about stations where customers can choose, for example, the scents for a perfume, the ingredients for a cosmetic product, or patches and embroidery for a jacket. The brand provides the “blank” product, and the customer takes charge of styling it however they like.

3D printing

Among the many technologies in the fashion world, this is one that makes it possible to create or adjust product components in minutes, right in the store. For example: 3D printing custom buttons with the customer’s initials for a shirt, or producing a sole tailored to the exact shape of the customer’s foot on the spot. 

Smart mirrors and fitting rooms (Augmented Reality)

Interactive screens, in turn, help customers simulate combinations, colors, and prints before the physical customization. Customers can see themselves on screen wearing the personalized jacket, so that when it’s actually made, they don’t run the risk of regretting it. 

The strategic benefits of the Custom Shop for brands

Now that we’ve seen how applying the Custom Shop concept to physical spaces is more accessible than we think, check out some of the benefits it can bring to your business: 

  • Higher perceived value: customers don’t mind paying more for something they helped create. Profit margins grow because the perception of value is based on exclusivity;
  • Stronger emotional bond (LTV): a customized product carries a story. Every time customers use that item, they’ll remember the in-store experience, building loyalty;
  • Market differentiation: the brand stops fighting over price and starts competing on uniqueness.

Of course, like any other business strategy, the Custom Shop won’t deliver these and other results overnight. It takes consistency and an ongoing relationship with your audience and sales team to build these benefits. And, naturally, having business partners with deep expertise in retail technology and experience makes all the difference. That’s exactly where Alice Wonders comes in.

Custom Shop and AW: where technology meets human-centered experience 

Creating deep connections and increasing your brand’s perceived value in brick-and-mortar retail requires strategy, innovation, and a total focus on the customer journey. Alice Wonders helps brands translate trends into practical experiences that delight customers and build loyalty.

Want to turn your point of sale into a Custom Shop space and a stage for memorable experiences? Click here to learn more about our work! 

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