{"id":3780,"date":"2025-01-31T10:00:03","date_gmt":"2025-01-31T13:00:03","guid":{"rendered":"https:\/\/www.alicewonders.ws\/blog\/?p=3780"},"modified":"2026-10-19T12:07:24","modified_gmt":"2026-10-19T15:07:24","slug":"swap-model-unit-for-experience-zh","status":"publish","type":"post","link":"https:\/\/www.alicewonders.ws\/blog\/zh\/2025\/01\/31\/swap-model-unit-for-experience-zh\/","title":{"rendered":"\u7528\u6c89\u6d78\u5f0f\u4f53\u9a8c\u53d6\u4ee3\u6837\u677f\u95f4"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><strong>\u4f53\u9a8c<\/strong>\u662f\u5f53\u4eca\u5e02\u573a\u7684\u51b3\u5b9a\u6027\u56e0\u7d20\u3002\u6d88\u8d39\u8005\u5373\u4fbf\u6ca1\u6709\u610f\u8bc6\u5230\u6216\u4e0d\u613f\u627f\u8ba4\uff0c\u5176\u5b9e\u90fd\u5728\u5bfb\u627e\u72ec\u7279\u800c\u4e0e\u4f17\u4e0d\u540c\u7684\u4f53\u9a8c\uff0c\u5c24\u5176\u662f\u5728\u8ddd\u79bb\u5b9e\u73b0\u68a6\u60f3\u53ea\u6709\u4e00\u6b65\u4e4b\u9065\u7684\u65f6\u5019\u3002<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u5982\uff0c\u8d2d\u4e70\u4e00\u5957\u623f\u4ea7\u662f\u5df4\u897f\u4e43\u81f3\u5168\u4e16\u754c\u6210\u5343\u4e0a\u4e07\u4eba\u7684\u68a6\u60f3\u3002\u4e3a\u4e86\u8ba9\u8fd9\u4e2a\u68a6\u60f3\u5f00\u59cb\u6210\u771f\uff0c\u8bb8\u591a\u6d88\u8d39\u8005\u901a\u5e38\u4f1a\u524d\u5f80\u8bbe\u6709\u6837\u677f\u95f4\u7684\u623f\u4ea7\u4e2d\u4ecb\uff0c\u8fdb\u4e00\u6b65\u4e86\u89e3\u4ed6\u4eec\u6240\u63d0\u4f9b\u7684\u4ea7\u54c1\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6837\u677f\u95f4\u7684\u5f71\u54cd\u529b\u4e4b\u5927\uff0c\u636e\u5df4\u897f\u623f\u5730\u4ea7\u4f01\u4e1a Opus Incorporadora \u7684\u6570\u636e\u663e\u793a\uff0c2022 \u5e74\u552e\u51fa\u7684\u5e93\u5b58\u516c\u5bd3\u4e2d\uff0c\u6709 52% \u662f\u5e26\u88c5\u4fee\u7684\u6837\u677f\u623f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd9\u662f\u56e0\u4e3a\u6d88\u8d39\u8005\u5728\u51b3\u5b9a\u8d2d\u4e70\u67d0\u79cd\u4ea7\u54c1\u6216\u670d\u52a1\u65f6\u8d8a\u6765\u8d8a\u6311\u5254\uff0c\u4ed6\u4eec\u60f3\u8981\u7684\u4e0d\u4ec5\u4ec5\u662f\u9500\u552e\u4eba\u5458\u7684\u7a7a\u53e3\u627f\u8bfa\uff0c\u800c\u662f\u80fd\u591f\u4eb2\u773c\u770b\u5230\u81ea\u5df1\u9009\u62e9\u8fd9\u5bb6\u4f01\u4e1a\u540e\u5c06\u83b7\u5f97\u4ec0\u4e48\u7684\u771f\u5b9e\u8bc1\u660e\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6709\u9274\u4e8e\u6b64\uff0c\u4eca\u5929\u6211\u4eec\u5c06\u63a2\u8ba8\uff1a\u5728\u6837\u677f\u95f4\u4e2d\u6295\u5165\u6c89\u6d78\u5f0f\u4f53\u9a8c\uff0c\u5982\u4f55\u76f4\u63a5\u5f71\u54cd\u6d88\u8d39\u8005\u5bf9\u4ea7\u54c1\u7684\u8ba4\u77e5\uff0c\u5e76\u63d0\u9ad8\u6210\u4ea4\u7684\u51e0\u7387\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u4f20\u7edf\u6837\u677f\u95f4\u5728\u7528\u6237\u4f53\u9a8c\u4e0a\u7684\u5c40\u9650<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u5982\u4eca\uff0c\u4e16\u754c\u53d8\u5f97\u8d8a\u6765\u8d8a\u5feb\u3001\u8d8a\u6765\u8d8a\u81ea\u52a8\u5316\u3002\u5f53\u6211\u4eec\u5ba1\u89c6\u5df4\u897f\u5404\u5730\u552e\u697c\u5904\u4e2d\u5e38\u89c1\u7684\u4f20\u7edf\u6837\u677f\u95f4\u6a21\u5f0f\u65f6\uff0c\u4f1a\u53d1\u73b0\u8fd9\u79cd\u6a21\u5f0f\u5b58\u5728\u8bf8\u591a\u5c40\u9650\uff0c\u5e76\u56e0\u5404\u79cd\u539f\u56e0\u5bf9\u7528\u6237\u4f53\u9a8c\u9020\u6210\u8d1f\u9762\u5f71\u54cd\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd9\u4e9b\u95ee\u9898\u65e2\u6d89\u53ca\u7a7a\u95f4\u7684\u7269\u7406\u5c42\u9762\uff0c\u4e5f\u5173\u4e4e\u5b83\u80fd\u5426\u6ee1\u8db3\u8d2d\u623f\u8005\u5728\u60c5\u611f\u548c\u5b9e\u9645\u9700\u6c42\u4e0a\u7684\u671f\u671b\u3002\u6bd5\u7adf\uff0c\u4ed6\u4eec\u770b\u5230\u7684\u4e0d\u53ea\u662f\u4e00\u4e2a\u5bb4\u4f1a\u5385\uff0c\u800c\u662f\u5c06\u6210\u4e3a\u81ea\u5df1\u548c\u5bb6\u4eba\u65b0\u5bb6\u7684\u7a7a\u95f4\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5176\u4e2d\u4e00\u4e2a\u4e3b\u8981\u95ee\u9898\u662f\u7f3a\u4e4f\u4e2a\u6027\u5316\u3002\u4f20\u7edf\u6837\u677f\u95f4\u7684\u8bbe\u8ba1\u65e8\u5728\u5c3d\u53ef\u80fd\u53d6\u60a6\u66f4\u591a\u4eba\uff0c\u4f46\u8fd9\u672a\u5fc5\u80fd\u4f53\u73b0\u8d2d\u623f\u8005\u4e2a\u4eba\u7684\u98ce\u683c\u3001\u9700\u6c42\u6216\u559c\u597d\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u53ef\u80fd\u96be\u4ee5\u60f3\u8c61\u81ea\u5df1\u751f\u6d3b\u5728\u90a3\u4e2a\u7a7a\u95f4\u91cc\uff0c\u8fd9\u4f1a\u524a\u5f31\u63a8\u52a8\u8d2d\u4e70\u6240\u9700\u7684\u60c5\u611f\u8fde\u63a5\uff0c\u800c\u60c5\u611f\u8fde\u63a5\u6070\u6070\u662f\u51b3\u5b9a\u6f5c\u5728\u4e70\u5bb6\u662f\u5426\u4e0e\u4f60\u6210\u4ea4\u7684\u5173\u952e\u56e0\u7d20\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6b64\u5916\uff0c\u6837\u677f\u95f4\u5360\u7528\u5b9e\u4f53\u7a7a\u95f4\uff0c\u5374\u5f80\u5f80\u65e0\u6cd5\u5c55\u793a\u9879\u76ee\u4e2d\u6240\u6709\u53ef\u9009\u7684\u6237\u578b\u3002\u5ba2\u6237\u53ea\u80fd\u770b\u5230\u4e00\u79cd\u7279\u5b9a\u7684\u914d\u7f6e\uff0c\u4ece\u800c\u9650\u5236\u4e86\u4ed6\u4eec\u5bf9\u4e2a\u6027\u5316\u53ef\u80fd\u6027\u7684\u4e86\u89e3\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u66f4\u4e0d\u7528\u8bf4\uff0c\u8fd9\u79cd\u6837\u677f\u95f4\u6a21\u5f0f\u63d0\u4f9b\u7684\u662f\u4e00\u79cd\u9759\u6001\u4f53\u9a8c\uff0c\u5b8c\u5168\u4f9d\u8d56\u89c6\u89c9\u548c\u5b9e\u4f53\u611f\u77e5\u3002\u4e5f\u5c31\u662f\u8bf4\uff0c\u8d2d\u623f\u8005\u6ca1\u6709\u673a\u4f1a\u63a2\u7d22\u4e2a\u6027\u5316\u7ec6\u8282\uff0c\u4f8b\u5982\u88c5\u4fee\u6750\u6599\u7684\u642d\u914d\u3001\u5bb6\u5177\u6446\u653e\u7684\u8c03\u6574\u6216\u5e03\u5c40\u7684\u6539\u52a8\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f53\u7136\uff0c\u6211\u4eec\u4e5f\u5fc5\u987b\u6307\u51fa\uff0c\u5ba2\u6237\u5728\u53d1\u73b0\u6240\u8d2d\u516c\u5bd3\u5e76\u4e0d\u4f1a\u914d\u5907\u6837\u677f\u95f4\u4e2d\u5c55\u793a\u7684\u5bb6\u5177\u3001\u88c5\u4fee\u6216\u7269\u54c1\u65f6\uff0c\u53ef\u80fd\u4f1a\u611f\u5230\u5931\u671b\u3002\u8fd9\u4f1a\u9020\u6210\u9884\u671f\u9519\u4f4d\uff0c\u5e76\u5728\u8d2d\u4e70\u8fc7\u7a0b\u4e2d\u5f15\u53d1\u4e0d\u6ee1\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8bda\u7136\uff0c\u6211\u4eec\u8fc4\u4eca\u6240\u719f\u77e5\u7684\u4f20\u7edf\u6837\u677f\u95f4\u6709\u5176\u4ef7\u503c\uff0c\u5b83\u66fe\u5728\u5e2e\u52a9\u4f17\u591a\u6d88\u8d39\u8005\u770b\u5230\u81ea\u5df1\u5c06\u8981\u8d2d\u4e70\u7684\u4ea7\u54c1\u3001\u5e76\u5728\u8d2d\u4e70\u65f6\u83b7\u5f97\u72ec\u7279\u4f53\u9a8c\u65b9\u9762\u53d1\u6325\u4e86\u6781\u5176\u91cd\u8981\u7684\u4f5c\u7528\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7136\u800c\uff0c\u6211\u4eec\u90fd\u6e05\u695a\u65f6\u4ee3\u5df2\u7ecf\u53d8\u4e86\u3002\u5982\u4eca\uff0c\u4f9d\u6258\u79d1\u6280\u4e0e\u6c89\u6d78\u611f\u7684\u4f53\u9a8c\uff0c\u5bf9\u8d2d\u4e70\u51b3\u7b56\u7684\u5f71\u54cd\u8981\u5927\u5f97\u591a\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u56e0\u6b64\uff0c\u8003\u8651\u7528\u6c89\u6d78\u5f0f\u4f53\u9a8c\u53d6\u4ee3\u4f20\u7edf\u6837\u677f\u95f4\uff0c\u53ef\u80fd\u4f1a\u6210\u4e3a\u4f60\u4e1a\u52a1\u7684\u5206\u6c34\u5cad\uff0c\u800c <strong>Alice Wonders<\/strong> \u6b63\u662f\u5728\u8fd9\u4e00\u73af\u8282\u4e3a\u4f60\u5448\u73b0\u65e0\u9650\u53ef\u80fd\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u503c\u5f97\u5728\u6837\u677f\u95f4\u4e2d\u6295\u5165\u7684\u6c89\u6d78\u5f0f\u4f53\u9a8c<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u6839\u636e\u5ba2\u6237\u670d\u52a1\u89e3\u51b3\u65b9\u6848\u8f6f\u4ef6\u516c\u53f8 Zendesk \u53d1\u5e03\u7684 CX Trend\uff08\u5373\u5ba2\u6237\u4f53\u9a8c\u9886\u57df\u4e3b\u8981\u8d8b\u52bf\uff09\u6570\u636e\uff0c61% \u7684\u5ba2\u6237\u671f\u671b\u5728\u8d2d\u4e70\u65c5\u7a0b\u4e2d\u83b7\u5f97\u8d8a\u6765\u8d8a\u5177\u6c89\u6d78\u611f\u7684\u4f53\u9a8c\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8fd9\u8868\u660e\u4e86\u5728\u5e02\u573a\u4e2d\u6295\u8d44\u6c89\u6d78\u5f0f\u4f53\u9a8c\u7684\u529b\u91cf\uff0c\u5728\u623f\u5730\u4ea7\u884c\u4e1a\u4ee5\u53ca\u5e02\u573a\u4e0a\u6837\u677f\u95f4\u6a21\u5f0f\u4e0e\u8bbe\u8ba1\u7684\u53d8\u9769\u4e2d\u540c\u6837\u5982\u6b64\u3002\u56e0\u6b64\uff0c\u4e0b\u9762\u4e3a\u4f60\u6574\u7406\u4e86\u4e00\u4e9b\u70ed\u95e8\u521b\u610f\uff0c\u4f9b\u4f60\u5728 2025 \u5e74\u53c2\u8003\u4e0e\u6295\u8d44\uff1a<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1 &#8211; Magic Floor<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6211\u4eec\u6311\u9009\u7684\u7b2c\u4e00\u4e2a\u89e3\u51b3\u65b9\u6848\u662f <strong><a href=\"https:\/\/www.alicewonders.ws\/blog\/zh\/?p=3765\" target=\"_blank\" rel=\"noopener\">Magic Floor<\/a><\/strong>\uff0c\u5b83\u80fd\u5c06\u516c\u5bd3\u6237\u578b\u56fe\u4ee5\u771f\u5b9e\u5c3a\u5bf8\u76f4\u63a5\u6295\u5f71\u5230\u5730\u9762\u4e0a\u3002\u5728\u6b64\u57fa\u7840\u4e0a\uff0c\u5ba2\u6237\u53ef\u4ee5\u4e0e\u7a7a\u95f4\u4e92\u52a8\uff0c\u66f4\u6362\u88c5\u4fee\u6750\u6599\u3001\u91cd\u65b0\u6446\u653e\u5bb6\u5177\uff0c\u5e76\u5728\u6295\u5f71\u51fa\u7684\u5404\u4e2a\u7a7a\u95f4\u4e2d\u81ea\u7531\u6d4f\u89c8\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5ba2\u6237\u65e0\u9700\u5b9e\u5730\u53c2\u89c2\u591a\u5957\u4e0d\u540c\u7684\u6837\u677f\u95f4\uff0c\u5c31\u80fd\u5728\u5730\u9762\u4e0a\u4f53\u9a8c\u5e76\u76f4\u89c2\u770b\u5230\u865a\u62df\u7a7a\u95f4\u3002\u8fd9\u5728\u4e0d\u79bb\u5f00\u552e\u697c\u5904\u7684\u60c5\u51b5\u4e0b\u8425\u9020\u51fa\u6c89\u6d78\u611f\u548c\u4e2a\u6027\u5316\u4f53\u9a8c\uff0c\u8ba9\u5ba2\u6237\u4ee5\u4e92\u52a8\u65b9\u5f0f\u63a2\u7d22\u4e0d\u540c\u7684\u8bbe\u8ba1\u4e0e\u5e03\u5c40\u53ef\u80fd\u6027\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6765\u770b\u770b\u6211\u4eec\u4f7f\u7528\u8be5\u89e3\u51b3\u65b9\u6848\u7684\u4e00\u4e2a\u6848\u4f8b\uff1a<\/span><\/p>\n<p><iframe loading=\"lazy\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/HVuvXappbzo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"Magic Floor Porte: inova\u00e7\u00e3o e personaliza\u00e7\u00e3o\"><\/iframe><\/p>\n<h3><span style=\"font-weight: 400;\">2 &#8211; \u4e92\u52a8\u5c55\u5eca<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e92\u52a8\u5c55\u5eca\u5219\u5229\u7528\u4e92\u52a8\u9762\u677f\u548c\u6295\u5f71\u6765\u5c55\u793a\u9879\u76ee\u7684\u53ef\u6301\u7eed\u6027\u4e0e\u5efa\u7b51\u7ec6\u8282\u3002\u5ba2\u6237\u53ef\u4ee5\u5728\u6837\u677f\u95f4\u6216\u697c\u5b87\u7684\u865a\u62df\u7248\u672c\u4e2d\u201c\u6f2b\u6b65\u201d\uff0c\u5e76\u4e0e\u5173\u952e\u5143\u7d20\u8fdb\u884c\u4e92\u52a8\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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