{"id":3455,"date":"2020-04-29T11:52:17","date_gmt":"2020-04-29T14:52:17","guid":{"rendered":"https:\/\/www.alicewonders.ws\/blog\/2020\/04\/29\/importance-of-data-in-physical-retail\/"},"modified":"2020-04-29T11:52:17","modified_gmt":"2020-04-29T14:52:17","slug":"importance-of-data-in-physical-retail","status":"publish","type":"post","link":"https:\/\/www.alicewonders.ws\/blog\/en\/2020\/04\/29\/importance-of-data-in-physical-retail\/","title":{"rendered":"The Importance of Data in Brick-and-Mortar Retail: Understanding Its Power to Scale"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Data delivers the closest possible picture of reality, with the goal of extracting quantitative and qualitative insights. It is a tool capable of shaping opinions and an important means for making smarter, more accurate decisions. <\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">COVID-19 arrived bringing important lessons for the market as a whole. <\/span><b>Adaptability<\/b><span style=\"font-weight: 400;\"> and resilience are essential traits for any person, company, or institution to come out stronger from the drastic and unpredictable <\/span><b>changes<\/b><span style=\"font-weight: 400;\"> resulting from what we are living through. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The shift in people&#8217;s behavior and needs in the face of this reality will directly impact the configuration and application of <\/span><b>design and architecture<\/b><span style=\"font-weight: 400;\"> in public and private spaces, furniture, transportation, and more. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Design, as always, plays a facilitating and universal role for users. And today it must be approached with even greater care and attention to minimize the impact of routine changes for those who will have to return to normal activities such as <\/span><b>working<\/b> <b>and shopping<\/b><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">One <\/span><b>trend<\/b><span style=\"font-weight: 400;\"> we believe will continue is the <\/span><b>expansion of empty spaces<\/b><span style=\"font-weight: 400;\">, increasing the distance between users, creating physical barriers between <\/span><b>staff and shoppers<\/b><span style=\"font-weight: 400;\">, and, consequently, minimizing close physical contact on all fronts. Architectural projects will need to have their minimum standards rethought, while adaptations should be made through the use of <\/span><b>technology and automation<\/b><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">How and how often we use public and private spaces is also likely to change, so spaces must be rethought to be <\/span><b>more efficient on smaller scales<\/b><span style=\"font-weight: 400;\">. See how <\/span><b>data<\/b><span style=\"font-weight: 400;\"> can help with the mission of dealing with new forms of consumption and behavior, as we move ever closer to the post-pandemic scenario and need to make the necessary adaptations at the POS to welcome people safely. <\/span><\/p>\n<h4><b>Strategy<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Data is the main source for strategy. But before looking for data and thinking about a strategic action, you need to know what your goal or goals are. Make a list of the things you need to do: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve the store layout;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add focal points;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Find out which products attract shoppers the most.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Based on your goals, you&#8217;ll be able to map out your strategy, collecting data to define the action plan that will identify: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The best focal point inside the store to display key products;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How and where shoppers move most inside the store, in order to improve the layout.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">Through data collection, you can see <\/span><b>patterns<\/b><span style=\"font-weight: 400;\"> emerging and invest in your strategy. <\/span><\/p>\n<h4><b>Sensors<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We already know how important technology at the POS is for supporting retail. Here, we&#8217;ll talk about the use of <\/span><b>proximity sensors<\/b><span style=\"font-weight: 400;\">, which detect movement and can generate an endless amount of data. It is basically a technology that receives and transmits signals based on movement. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple way to use sensors to collect data is to install them at the main entrance of stores to identify the percentage of customer traffic versus the number of people who actually made a purchase. And that&#8217;s not all, we can do much more! Strategically, we install sensors on shelves, product display tables, and even holographic shelf displays. To obtain real data, we can combine the entrance traffic counter with the metrics sensors placed on tables and products to generate new insights. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That&#8217;s the case with the <\/span><a href=\"http:\/\/alicewonders.ws\/pt-br\/works\/store-in-store-intel-para-hipermercado-extra\"><span style=\"font-weight: 400;\">&#8220;Smart Table&#8221;<\/span><\/a><span style=\"font-weight: 400;\">, an Alice Wonders project for Intel, a space where customers can try out all the available products. Using an interactive touchscreen that asks questions about their preferences and what they need, it recommends the most suitable laptop model at the end. This table has IoT sensors that transmit data on people&#8217;s proximity to and interaction with the products. <\/span><\/p>\n<figure id=\"attachment_1651\" aria-describedby=\"caption-attachment-1651\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-large wp-image-1651\" src=\"http:\/\/alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-28-at-6.22.06-PM-1024x570.png\" alt=\"Intel Store-in-Store, with granular heat map and IoT sensors. (Alice Wonders project)\" width=\"1024\" height=\"570\" srcset=\"https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-28-at-6.22.06-PM-1024x570.png 1024w, https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-28-at-6.22.06-PM-300x167.png 300w, https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-28-at-6.22.06-PM-768x428.png 768w, https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-28-at-6.22.06-PM.png 1429w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-1651\" class=\"wp-caption-text\">Intel Store-in-Store, with granular heat map and IoT sensors. (Alice Wonders project)<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Below is a list of what can be monitored with sensors to generate data at a POS: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dwell time <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Presence <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Macro journey <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Times by day\/week, day\/month, holidays<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Distance measurement<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Traffic <\/span><\/li>\n<\/ul>\n<h4><b>Analyzing Data<\/b><\/h4>\n<figure id=\"attachment_1660\" aria-describedby=\"caption-attachment-1660\" style=\"width: 450px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-1660 size-full\" src=\"http:\/\/alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/sistema-propriet\u00e1rio-para-gerar-insights_apagado-1.png\" alt=\"Proprietary data system for generating insights\" width=\"450\" height=\"678\" \/><figcaption id=\"caption-attachment-1660\" class=\"wp-caption-text\">Representation of the proprietary system for generating insights. Image for illustrative purposes only.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Data is a valuable source for decision-making. However, data analysis isn&#8217;t as simple or intuitive a task as it seems. You need to tap into the real potential of information in order to create effective solutions for a successful business. In other words, for all your questions, the answers come in the form of data. <\/span><\/p>\n<figure id=\"attachment_1653\" aria-describedby=\"caption-attachment-1653\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-large wp-image-1653\" src=\"http:\/\/alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-29-at-10.08.18-AM-1024x550.png\" alt=\"Report showing the foot traffic chart throughout the hours of the day.\" width=\"1024\" height=\"550\" srcset=\"https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-29-at-10.08.18-AM-1024x550.png 1024w, https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-29-at-10.08.18-AM-300x161.png 300w, https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-29-at-10.08.18-AM-768x413.png 768w, https:\/\/www.alicewonders.ws\/blog\/wp-content\/uploads\/2020\/04\/Screen-Shot-2020-04-29-at-10.08.18-AM.png 1647w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-1653\" class=\"wp-caption-text\">Report showing the foot traffic chart throughout the hours of the day.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The image above shows data from one of our clients, located in a shopping mall in S\u00e3o Paulo, where peak traffic is <\/span><i><span style=\"font-weight: 400;\">expected<\/span><\/i><span style=\"font-weight: 400;\"> to occur in the middle of the day (lunchtime) and also toward the end of the day. That&#8217;s not what the report data shows, however: it indicates that peak time is around 4 p.m. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The big question is: what can you extract from the data? Data can reveal behaviors that guide strategies for <\/span><b>marketing campaigns<\/b><span style=\"font-weight: 400;\">, promotions, and product launches. It&#8217;s important to combine this with <\/span><b>BI<\/b><span style=\"font-weight: 400;\"> (<\/span><i><span style=\"font-weight: 400;\">Business Intelligence<\/span><\/i><span style=\"font-weight: 400;\">) expertise to generate insights such as <\/span><b>average ticket and feeding Industry 4.0<\/b><span style=\"font-weight: 400;\">, which can then produce, at greater scale, the products that are most purchased and sought after in stores, for example. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to learn more about how sensors can generate valuable data to improve the customer experience in your store? <a href=\"http:\/\/alicewonders.ws\/pt-br\/contato\">Get in touch<\/a> with us and request a quote. <\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data delivers the closest possible picture of reality, with the goal of extracting quantitative and qualitative insights. It is a &hellip; <\/p>\n","protected":false},"author":1,"featured_media":1654,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[272],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Importance of Data in Brick-and-Mortar Retail<\/title>\n<meta name=\"description\" content=\"Data delivers the closest possible picture of reality. 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